Effective Date: September 24, 2025
Last Updated: September 24, 2025
At NovaRDP (a service by Neosys Technology), we aim to provide reliable and secure cloud hosting solutions to all our customers. This Refund Policy explains the terms under which refunds areprovided. By purchasing our services, you agree to the following policy.
1. Eligibility for Refunds
- Refunds are available only within 48 hours of the initial purchase of a new service (monthly, quarterly, semi-annual, or annual).
- To request a refund, you must contact our support team at [email protected] within this period.
2. Non-Refundable Situations
Refunds are not applicable in the following cases:
- Renewals of existing services.
- Accounts found to be in violation of our Terms of Service (e.g., abuse, illegal usage, spamming).
- Services used beyond the initial 48-hour period.
- Refund requests made without a valid reason or outside the allowed timeframe.
3. Processing of Refunds
- Approved refunds will be processed using the same payment method originally used for the purchase.
- Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
4. Contact Us
If you have questions about this policy or need to request a refund, please contact us at:
📧 [email protected]
